If you know the item you would love to purchase or need assistance finding an item, connect with your personal shopper via WhatsApp or Email and  we will be swift in responding to your request.

Our amazing team will help track down the items you need or place the order on your behalf once payment and delivery details have been verified.

We source all items directly from boutiques and authorised retailers and keep proof of purchase. Therefore everything we source is 100% authentic.

Our office is based in United Kingdom and we work in partnership with personal shoppers and buyers located in Chicago, Paris and Dubai. Over the years, we have succeded in building close relationships with brands and boutiques all over the world.

We are a personal shopping service, not a physical store therefore we do not hold any stock. we only source items based on client’s request. If you require assistance in shopping items not on our instagram post, please contact us with your request and we will source it for you.

Once you are ready to purchase items discussed with your personal shopper, an invoice will be sent via email detailing the payment options. Our primary form of payment is by bank transfer to our company account. We also accept Paypal credit card payment and transfers from verified accounts only. Payments processed via paypal incur an additional 3% fee and 5% for international accounts payable by you.

For larger payments we may request that you pay by International BACS transfer and this can be arranged with your bank directly.

We know there’s nothing worse than watching the clock and waiting for your package to arrive, we offer fast WORLDWIDE shipping through DHL , Royal Mail and other reliable shipping companies once we have received items ordered. We also keep you updated on the status of your order by providing a tracking number and notify you of any delays in delivery time.

Delivery time is usually within 1-3 working days after receiving shipping confirmation. The fee for shipping depends on the volumetric weight of your parcel  In cases where items are sourced from another country, shipping time may be longer.

We charge the exact retail price from the boutique plus a 10% BLS shopping fee

We hope that our customers love each and every purchase. However, if it’s not feeling quite right then we want you to know you have options.

If the products you have ordered are not as described, flawed or not fit for purpose, we will return them to the Retailer on your behalf in accordance with the Retailer’s returns policy

Please note that Hermes bags orders and Discounted items is considered final, and no exchange, return or refund will usually be possible

 

Please note that if you decide to return any product because you have changed your mind or because the product does not fit, you will only be able to do so to the extent that the return is permitted by the Retailer who supplied the item and you agree that you are liable for any costs incurred in the return or exchange process. In some cases, certain Retailers will allow an exchange but not a refund, or will only be able to issue a credit note. In other cases, the Retailers will accept full returns and refunds within a stated time limit. It is therefore very important that you check the relevant Retailer’s returns and refund policy. Please note any fees incurred for services or sourcing products are non-refundable in the event of a return, exchange, or refund.